miguel de sousa pires · Lagos, Portugal
Who is Mac Lagos
Apple since 1996.
Now in Lagos.
My name is Miguel de Sousa Pires — born in Sweden, lived in the United Kingdom for over 25 years, and now happily based in Lagos, with the Atlantic on the doorstep and the sun where it belongs.
In 1996 I joined Apple's own UK telephone support team — the foundation on which everything that followed was built. From there I relocated to Sweden where I spearheaded an independent Apple IT support company with great success, taking it to a whole different level. Back in London I modernised a Central London Apple Dealer, became Head of IT at Robert Barnes Architects — and in 2003 founded mafiaBusiness, London's original dedicated Mac support specialist. Twenty-plus years, zero compromise, entirely Apple-focused.
Now based in Lagos — here for the expat community. British work ethic, born in Sweden, Portuguese sunshine, and full fluency in four languages means your Mac problem gets solved in your language, properly, without fuss.
Apple desde 1996.
Agora em Lagos.
O meu nome é Miguel de Sousa Pires — nascido na Suécia, 25 anos no Reino Unido, agora felizmente instalado em Lagos.
Em 1996 entrei na equipa de suporte da Apple UK. Mudei-me para a Suécia onde liderei com grande sucesso uma empresa de suporte Apple independente. De volta a Londres, fundei a mafiaBusiness em 2003. Mais de 20 anos, foco total em Apple.
Agora em Lagos — aqui para a comunidade expat. Ética britânica, nascido na Suécia, sol português.
Apple sedan 1996.
Nu i Lagos.
Mitt namn är Miguel de Sousa Pires — född i Sverige, bodde i Storbritannien i över 25 år och är nu lyckligt bosatt i Lagos.
År 1996 började jag på Apples brittiska telefonsupport. Jag flyttade sedan till Sverige där jag med stor framgång tog ett oberoende Apple IT-företag till en helt annan nivå. Tillbaka i London grundade jag mafiaBusiness 2003. Mer än 20 år, helhjärtat fokus på Apple.
Nu i Lagos — här för expat-gemenskapen. Brittisk arbetsmoral, född i Sverige, portugisiskt solsken.
Apple depuis 1996.
Maintenant à Lagos.
Mon nom est Miguel de Sousa Pires — né en Suède, 25 ans au Royaume-Uni, maintenant installé à Lagos.
En 1996 j'ai rejoint l'équipe de support téléphonique Apple UK. J'ai ensuite piloté avec grand succès une entreprise de support Apple en Suède. De retour à Londres, j'ai fondé mafiaBusiness en 2003. Plus de 20 ans, entièrement dédié à Apple.
Maintenant à Lagos — au service de la communauté expatriée. Éthique britannique, né en Suède, soleil portugais.
What Clients SayO que dizem os clientesVad kunderna sägerCe que disent les clients
Tough clients.
High standards.Clientes exigentes.
Altos padrões.Krävande kunder.
Höga krav.Clients exigeants.
Hautes exigences.
Miguel embraced the Macintosh early on so has lived and worked through problem solving of every iteration. We trusted him with setting up and sorting out our business on Macs. As an aside he is interesting, fun and can talk non techy. As a former Director of Apple UK I can highly recommend him.
I've had the pleasure of working with Miguel for many years. He is always available, quick to resolve issues, and does so with a great sense of humour. Miguel has a remarkable ability to eliminate the typical frustrations associated with IT, making everything run seamlessly. I cannot recommend him highly enough.
Miguel came on board to our then Production Company MADAM Films and from day one seamlessly took charge of all of our IT needs. He has always felt like part of our team. I have since moved to Move Menorca, but I have taken Miguel with me, remotely assisting my new business.
What would I have done without Miguel's help and generous guidance over these decades? Besides the efficiency and 'can do' attitude, I love his humour and his ability to find metaphors when tech talk sails above my head. When I need to be rescued from my desktop's incomprehensible behaviour, he gets straight back with a solution — even once at 11.30 pm.
Spoken HereFalamos a sua línguaVi talar ditt språkNous parlons votre langue
Your Language.
Your Mac. Sorted.A sua língua.
O seu Mac. Resolvido.Ditt språk.
Din Mac. Fixad.Votre langue.
Votre Mac. Réglé.
The Numbers
29 years inside Apple.
Now in the sun.
Started at Apple UK
Início na Apple UK
Börjad på Apple UK
Début chez Apple UK
Inside Apple's own UK support team. The foundation everything is built on.
Na própria equipa Apple UK. A base de tudo.
I Apples eget brittiska supportteam. Grunden för allt.
Dans l'équipe support Apple UK. La base de tout.
Languages
English, Portuguese, Swedish, French. Your problem solved in your own words.
Inglês, Português, Sueco, Francês. O seu problema resolvido na sua língua.
Engelska, portugisiska, svenska, franska. Ditt problem löst på ditt språk.
Anglais, portugais, suédois, français. Votre problème résolu dans votre langue.
Years — mafiaBusiness
Anos — mafiaBusiness
År — mafiaBusiness
Années — mafiaBusiness
London's most tenured independent Apple specialist. Founding clients still with us today.
O especialista Apple independente mais antigo de Londres.
Londons mest meriterade Apple-specialist. Grundarkunderna finns kvar.
Le spécialiste Apple indépendant le plus ancien de Londres.
Mañana
Zero tolerance for delay. You call, I respond. British standard, Lagos address.
Zero tolerância. Ligue, eu respondo. Padrão britânico, morada em Lagos.
Noll tolerans. Du ringer, jag svarar. Brittisk standard, Lagos-adress.
Zéro tolérance. Vous appelez, je réponds. Standard britannique, Lagos.
Common QuestionsPerguntas FrequentesVanliga FrågorQuestions Fréquentes
Before you call.
Quick answers.Antes de ligar.
Respostas rápidas.Innan du ringer.
Snabba svar.Avant d'appeler.
Réponses rapides.
Do you come to my home?
Vem a minha casa?
Kommer du hem till mig?
Vous déplacez-vous à domicile?
Yes — and it is what I prefer. Getting out and meeting clients in person is exactly what I enjoy. In-person visits are always the first option. Remote support is available when a home visit is not possible.
Sim. Para a maioria dos problemas, uma sessão remota segura é mais rápida e igualmente eficaz. Mas se algo requer presença física, sim — vou até si.
Ja — och det är vad jag föredrar. Hembesök är alltid förstahandsvalet. Fjärrsupport finns när ett besök inte är möjligt.
Oui — et c'est ce que je préfère. Les visites à domicile sont toujours la première option. Le support à distance est disponible si une visite n'est pas possible.
How quickly do you respond?
Qual é o tempo de resposta?
Hur snabbt svarar du?
Quel est votre délai de réponse?
Same day. Usually within the hour. There is no ticket system, no queue, no call centre. You contact me directly.
No próprio dia. Normalmente dentro de uma hora. Não há sistema de tickets, nem filas, nem call centre. Contacta-me diretamente.
Samma dag. Vanligtvis inom en timme. Inget biljett-system, ingen kö, inget callcenter. Du kontaktar mig direkt.
Le jour même. Généralement dans l'heure. Pas de système de tickets, pas de file d'attente, pas de centre d'appels. Vous me contactez directement.
Is my data safe during a remote session?
Os meus dados estão seguros numa sessão remota?
Är mina uppgifter säkra under en fjärrsession?
Mes données sont-elles en sécurité lors d'une session à distance?
Completely. You see everything happening on your screen in real time and can end the session instantly. Nothing is accessed without you watching.
Completamente. Vê tudo o que acontece no seu ecrã em tempo real e pode terminar a sessão a qualquer momento. Nada é acedido sem a sua visão.
Fullständigt. Du ser allt som händer på din skärm i realtid och kan avsluta sessionen omedelbart. Ingenting nås utan att du ser det.
Complètement. Vous voyez tout ce qui se passe sur votre écran en temps réel et pouvez mettre fin à la session à tout moment. Rien n'est accédé sans votre regard.
Do you offer ongoing support?
Oferece suporte contínuo?
Erbjuder du löpande support?
Proposez-vous un support continu?
Yes. Many clients prefer a support arrangement so they always have someone to call. Ask about it when you get in touch.
Sim. Muitos clientes preferem um acordo de suporte contínuo para ter sempre alguém a quem recorrer. Pergunte quando entrar em contacto.
Ja. Många kunder föredrar ett löpande supportavtal så att de alltid har någon att ringa. Fråga om det när du hör av dig.
Oui. Beaucoup de clients préfèrent un arrangement de support continu pour toujours avoir quelqu'un à appeler. Demandez-le lorsque vous prenez contact.
I am not very technical — is that a problem?
Não sou muito técnico — isso é problema?
Jag är inte särskilt teknisk — är det ett problem?
Je ne suis pas très technique — est-ce un problème?
It is actually why most people call. You do not need to understand the problem. That is what I am here for.
É precisamente por isso que a maioria das pessoas liga. Não precisa de perceber o problema. É para isso que estou aqui.
Det är faktiskt därför de flesta ringer. Du behöver inte förstå problemet. Det är det jag finns till för.
C'est précisément pour ça que la plupart des gens appellent. Vous n'avez pas besoin de comprendre le problème. C'est pour ça que je suis là.
Do you only work in Lagos?
Trabalha apenas em Lagos?
Arbetar du bara i Lagos?
Travaillez-vous uniquement à Lagos?
Yes. For remote support, location does not matter — clients anywhere can be helped. For anything requiring a physical visit, Lagos and the immediate area.
Sim. Para suporte remoto, a localização não importa — posso ajudar clientes em qualquer lugar. Para visitas físicas, Lagos e arredores.
Ja. För fjärrsupport spelar platsen ingen roll — jag kan hjälpa kunder var som helst. För fysiska besök gäller Lagos och närområdet.
Oui. Pour le support à distance, la localisation n'a pas d'importance — je peux aider des clients partout. Pour les visites physiques, Lagos et les environs immédiats.
From the BlogDo BlogFrån BloggenDu Blog
Practical guides
for your Mac in Lagos.Guias práticos
para o seu Mac em Lagos.Praktiska guider
för din Mac i Lagos.Guides pratiques
pour votre Mac à Lagos.
Honest, useful writing about keeping your Mac running well in the Algarve — security, backups, buying advice, and the peculiarities of using Apple hardware in the Lagos sunshine.Artigos úteis sobre como manter o seu Mac a funcionar bem no Algarve — segurança, backups, conselhos de compra.Användbar läsning om att hålla din Mac i gott skick i Algarve — säkerhet, säkerhetskopior, köpsråd.Des articles utiles sur la façon de maintenir votre Mac en bon état en Algarve — sécurité, sauvegardes, conseils d’achat.
Read the Blog →Ler o Blog →Läs Bloggen →Lire le Blog →Get In Touch
Mac playing up?
Let us sort it.
Call, or drop a message below. Same-day response in Lagos.
Mac com problemas?
Vamos resolver.
Ligue ou envie uma mensagem abaixo. Resposta no próprio dia em Lagos.
Strular din Mac?
Vi fixar det.
Ring eller skicka ett meddelande nedan. Svar samma dag i Lagos.
Votre Mac pose problème?
On s'en occupe.
Appelez ou envoyez un message ci-dessous. Réponse le jour même à Lagos.
Email — in your language
MacLagos.com · mafiabusiness.com · private-hosting.com